Your complete satisfaction is our ultimate priority. We are happy to accept returns if, for any reason, an item does not meet the details given in our web site. Returns must be received within 14 days from purchase for UK customers or 21 days from purchase for International customers.
If you wish to return an item then please email us using the form on the Contact Us page to let us know why you wish to return your purchase and follow the procedure for making returns set out below. Please note that purchases must be returned in their original condition.
This returns policy does not apply to earrings for hygiene reasons.
A re-stocking fee of 15% of the value will be applied to all pieces that are returned. This re-stocking fee covers the costs involved in creating and administering the items being re-listed on our web site and is a cost that must be covered on return.
In addition, no credit will be made for any item that can not be re-used, PayPal and Bank processing fees, nor our postage costs. If an error has been made by the customer, we will only accept returns at our discretion. Please carefully check the sizing of items, and length before purchasing. Please also ensure you have read our Product Information pages with regards to the 'description' of our pieces. Photographic representations of products do not form a part of the description of the products for the purposes of sale, they are simply an indication of the nature of the product.
Returns Procedure
Contact us via email using the form on our Contact Us page and let us know what the problem is. Don’t be embarrassed about doing this. We can’t fix the problem if we don’t know what it is!
Should you need to return an item as a result of poor workmanship, damage incurred in the post or as a result of our mis-description of an item on the web site, then once you have emailed us we will ask you to send the item back to us. If you are an International customer we will ask that you return the item, pay an insured postage rate to cover the value of the item and once you let us have sight of the postage costs we will refund them to you.
If you are returning an item because it simply doesn't meet your requirements and there aren't any faults or damage, then customers are responsible for all postage fee's in returning the item to us. Refunds in such circumstances are at the discretion of dichro-findings.co.uk.
No refunds will be issued until returned items are recieved by ourselves.
Short Orders/Missing Items
If, after checking your package and protective material very carefully, you believe an item is missing, then please email us using the form on our Contact Us page and let us know. Whilst we do check and pack each purchase carefully, we aren’t infallible and may sometimes make mistakes!!
In this case, as soon as we know about it and we are happy that the mistake is ours, we will rectify it by sending out the missing item. However, if an item is missing as a result of package damage during postal transit we won’t be able to send out the item to you and will either offer a refund for that item or a suitable replacement of the same value. The choice is yours to make.
In the case of incorrectly sent items, please let us know. Once we have received the incorrect items back here with us we will be happy to refund your shipping costs in returning them to us and send out the correct items to you.
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